General Terms & Conditions of Sale
Pricing - Prices and specifications subject to change without notice. We do our best to keep all pricing current, but most manufacturers reserve the right to adjust pricing at any time. We reserve the right to correct typographical errors. If you have a pricing question on a specific item, please feel free to give us a shout at 1.800.836.0524.
Payment Terms - AMEX, Visa, MasterCard, Discover accepted. Most state, local governments, Federal, college, university, and private school purchase orders accepted on open account at the discretion of BMI Supply. Open account terms are Net 30 from invoice date, unless other arrangements have been agreed upon by BMI Supply. Payments received Net 31 and later incur a 1.5% service charge initially, and for every thirty (30) days thereafter. Any collection and/or legal fees are the responsibility of the purchaser.
Ordering - All orders subject to acceptance by BMI Supply. Orders may be placed via phone, fax, email, US mail, or our website. Our office hours are Monday thru Friday 8am - 6pm eastern prevailing time. Shipments are sent Monday thru Friday. We are closed for the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve.
Returns - We understand that circumstances arise and/or errors occur that necessitate a product return. We will do our best to work with you to ensure satisfactory resolution. Please contact your sales manager to coordinate all returns. Returns will not be accepted without a return authorization number (RA#) issued by BMI Supply. Request for a RA# must be placed with BMI Supply within ten (10) days of receipt of order by customer. Returns will expire 20 days after issuance of RA#. All returns may be subject to a minimum 20% restocking fee. Some products may be non-returnable solely at the discretion of BMI Supply.
Freight - UPS, FedEx, US Postal Service, and common carriers are used for shipping. All orders are FOB Origin unless agreed to otherwise by BMI Supply. Shipping costs are borne by the purchaser unless other arrangements have been agreed upon by BMI Supply. Most shipments are prepaid and added to purchaser’s final invoice / receipt. When no shipping instructions are given we will use our best judgment. Please open and inspect all products upon delivery. Any freight damage or shortage claims must be made within 72 hours after delivery of products. Any other product deficiency claims must be made within five (5) days after delivery of products.
Liability - All products are sold with manufacturers’ warranties. Our liability is limited to these warranties. No other claims for damages, labor, or materials will be allowed.